Refund policy
RETURN & REFUND POLICY
Thank you for supporting Bossa & Bake. We take great care in preparing, packing, and sending our small-batch products. Because our products are food items, please review our return, refund, and order issue guidelines below.
Food Products & Returns
For health and food safety reasons, we cannot accept returns or exchanges on food products once they have left our care.
We also cannot offer refunds or exchanges for change of mind, personal taste preferences, or products ordered in error.
This does not affect any rights you may have under applicable consumer protection laws.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong item, or is missing an item, please contact us within 7 days of delivery.
To help us review the issue, we may ask for:
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Your order number
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Photos of the affected product
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Photos of the shipping packaging
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A photo of the shipping label, when applicable
Please keep the damaged product and packaging until we have reviewed the issue, as the carrier may request them for a claim.
Once reviewed, we will work with you to make things right. Depending on the circumstances, this may include a replacement, refund, or store credit.
Quality Concerns
We want every Bossa & Bake product to reach you in the condition and quality intended.
If you believe there is a quality or food safety issue with a product, please stop consuming it and contact us as soon as possible with your order number, a description of the issue, and photos if available.
We will review each concern individually and determine the most appropriate resolution.
Incorrect or Incomplete Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Bossa & Bake cannot be responsible for orders delivered to an incorrect or incomplete address provided by the customer at checkout.
If you notice an error before your order has shipped, please contact us as soon as possible at hello@bossaandbake.ca. We will do our best to update the address.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Lost or Delayed Packages
Once an order has been handed to the carrier, delivery timing is outside of our direct control.
If your package is significantly delayed or appears to be lost, please contact us and we will assist with the carrier investigation process.
Refunds, replacements, or other resolutions for lost packages will be determined based on the circumstances and the outcome of the carrier investigation.
Cancellations
Orders may be cancelled within 24 hours of purchase, provided preparation or processing has not already begun.
Because our products are prepared in small batches, we may not be able to cancel an order once production, packing, or fulfillment has started.
If you need to request a cancellation, please contact us as soon as possible.
Local Pickup Orders
Please wait until you receive your Ready for Pickup notification before visiting the pickup location.
If there is an issue with a pickup order, please contact us as soon as possible so we can review it with you.
How to Contact Us
For order concerns, cancellations, damaged items, or quality issues, please contact:
Please include your order number and any relevant photos so we can assist you as quickly as possible.