Shipping policy
Shipping Policy
Last updated: November 2026
Thank you for shopping with Bossa & Bake. All of our products are crafted in small batches and prepared with care. Please review our shipping guidelines below.
Processing Time
All orders are processed within 2 to 4 business days.
Processing times may vary during holidays, product launches, or high-volume periods. Orders are not shipped on weekends or statutory holidays.
If there is an unexpected delay in processing your order, we will contact you by email.
Shipping Rates and Delivery Estimates
We currently ship within Alberta only.
Shipping rates are calculated at checkout based on factors such as:
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Your delivery address
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Total order weight
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Package size
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Available carrier services
Shipping options may include Canada Post and Purolator, depending on your order and destination.
Free shipping is available on orders of CAD $250 or more.
Delivery estimates shown at checkout are provided by the carrier and are estimates only. They are not guaranteed.
Once your order has shipped, you will receive a confirmation email with tracking information.
Local Pickup (Edmonton)
Free local pickup is available at Cupcake Mama
6861 170 St NW, Edmonton, AB T5T 4W5.
Pickup orders are not pre-stocked at the store. Because our products are prepared in small batches, please allow 2 to 4 business days for us to prepare your order and deliver it to Cupcake Mama.
You will receive an email notification when your order is ready for pickup, along with pickup instructions.
Frozen Brazilian Cheese Bread is available for local pickup only.
Order Handling and Packaging
We carefully package each order to help protect your products during transit, including extra protection for fragile items such as glass jars.
Once a package has been handed to the carrier, delivery timing and handling are outside of our direct control.
We are not responsible for:
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Carrier delays
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Weather-related interruptions
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Delivery delays caused by circumstances outside our control
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Packages marked as delivered by the carrier that cannot be located
If your package is missing or significantly delayed, please contact us and we will assist you with the carrier investigation process.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order.
Bossa & Bake cannot be responsible for orders delivered to an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at hello@bossaandbake.ca.
If your order has not yet shipped, we will do our best to update the address before it leaves our care. Additional shipping charges may apply if a package needs to be redirected or reshipped.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
To help us assess the issue, we may request photos of:
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The damaged item
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The shipping packaging
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The shipping label
After reviewing the issue, we will do our best to make it right, which may include a replacement, refund, or store credit when appropriate.
Please keep the damaged item and packaging until the issue has been reviewed, as the carrier may request them as part of a claim.
Lost Packages
If a package appears to be lost in transit, please contact us and we will help initiate an investigation with the carrier.
Refunds or replacements for confirmed lost packages will be handled on a case-by-case basis.
Questions
If you have any questions about shipping, local pickup, order status, or delivery concerns, please contact us at: