Terms of service
Terms of Service
Last updated: November 2025
Welcome to Bossa & Bake. By accessing our website or purchasing products from us, you agree to the following Terms of Service. Please read them carefully.
1. Overview
This website is operated by Bossa & Bake. Throughout the site, the terms "we", “us”, and “our” refer to Bossa & Bake.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
2. Online Store Terms
You must be at least the age of majority in your province or territory to use this site.
You may not use our products for any illegal or unauthorized purpose.
You agree not to transmit any viruses, malware, or harmful code.
A breach of these terms may result in termination of your access to the site.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding payment information) may be transferred unencrypted over networks.
Payment information is always encrypted during transfer.
4. Accuracy, Completeness and Timeliness of Information
We make every effort to ensure product information, pricing, and descriptions are accurate.
However, we are not responsible if information on this site is not accurate, complete, or current.
Any reliance on the material is at your own risk.
We may update product information or edit content at any time without notice.
5. Modifications to the Service and Prices
Prices for our products may change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time.
We are not liable for any modification, price change, suspension or discontinuation.
6. Products or Services
All products are made in small batches and may have slight variations in appearance, texture, colour, or taste.
We reserve the right to limit the quantities of any products or services that we offer.
All descriptions and pricing are subject to change at any time.
We also reserve the right to discontinue any product at any time.
7. Billing and Account Information
We reserve the right to refuse any order.
We may limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase information so we can process your orders.
8. Shipping and Delivery
Once an order leaves our facility, it becomes the responsibility of the carrier.
Shipping times are estimates only and not guaranteed.
You are responsible for providing an accurate shipping address.
We are not liable for packages delivered to incorrect or incomplete addresses provided by the customer.
9. Returns, Refunds and Order Issues
Because our products are perishable, returns and exchanges are not accepted.
If your order arrives damaged or there is an issue with your items, contact us within 7 days of delivery and we will do our best to make it right.
Full details can be found in our Return & Refund Policy.
10. Optional Tools and Third-Party Services
We may provide you access to third-party tools or services.
We do not monitor or control these tools and are not liable for any issues arising from their use.
Any use of optional third-party tools is entirely at your own risk and discretion.
11. Third-Party Links
Our site may contain links to third-party websites.
We are not responsible for the content or privacy practices of those sites.
12. User Comments, Feedback and Other Submissions
If you submit comments, ideas, feedback or materials (collectively “Comments”), you agree that we may use, edit, copy, publish or distribute them without compensation.
We may remove content we determine to be harmful, unlawful or offensive.
13. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
14. Errors, Inaccuracies and Omissions
Occasionally, information on the site may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions or availability.
We reserve the right to correct any errors and update information at any time.
15. Prohibited Uses
You are prohibited from using the site or its content to:
- Violate any laws
- Infringe on intellectual property rights
- Harass, abuse or harm others
- Submit false or misleading information
- Upload malware or any harmful code
- Interfere with the security or functionality of the site
- Violating these prohibitions may result in termination of your access.
16. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that the service will be uninterrupted, timely, secure or error-free.
To the fullest extent permitted by law, Bossa & Bake shall not be liable for:
- Any direct or indirect damages
- Loss of revenue or data
- Any issues resulting from the use of our products or website
Your use of the Service is at your sole risk.
17. Indemnification
You agree to indemnify and hold harmless Bossa & Bake and our affiliates, employees and partners from any claims or demands made by third parties arising from your breach of these Terms or misuse of our Services.
18. Severability
If any part of these Terms is determined to be unlawful or unenforceable, the remaining sections remain valid.
19. Termination
These Terms remain in effect unless terminated by either you or us.
We may terminate your access if you fail to comply with these Terms.
20. Governing Law
These Terms are governed by the laws of Alberta and Canada.
21. Changes to Terms of Service
We may update or replace these Terms at any time.
It is your responsibility to review this page periodically.
Your continued use of the site following changes constitutes acceptance of the updated Terms.
22. Contact Information
Questions about these Terms can be sent to:
hello@bossaandbake.com